Question 1

Are your items handmade?

Accepted Answer

Yes, all our flowers are handcrafted by Janet. Some of our flowers feature little embellishments and all usually potted in either new or vintage vases, pots and tea-sets. All our flowers are put together in our little workshop near Manchester.

Question 2

Do you use eco/green paper and materials?

Accepted Answer

Most of our papers are FSC sourced and some of our designs are made from recycled paper, such as books, comics and sheet music. Some of our pots are re-purposed/vintage items purchased at local charity shops. If you have a special request in terms of the materials your item is made from, you can Contact Us here.

Question 3

What quality paper do you use?

Accepted Answer

We use a mix of high quality materials for our flowers. Most of our designs require a strong card-like paper to guarantee that the shape will hold. Some of our papers have more than 50% cotton content. If you would like to enquire about using a particular paper for your flowers, please Contact Us here.

Question 4

What size are your flowers?

Accepted Answer

Our designs vary in size, dependant on the pot used to store them and the desired look for the particular design. Any size specifications we offer should always be considered as approximations. Our Etsy Shop page highlights the height of each individual item, alternatively, you can request a custom design here.

Question 5

Are your products safe around young children?

Accepted Answer

We do advise that our products be kept out of reach of small children. The wiring method we use to form the flowers can be quite pointy, though we have done our best to reduce any sharp edges by bending and covering the wires and keeping them contained within a vase, where applicable.

Question 6

Can I request a custom design?

Accepted Answer

Of course! We love creating the perfect bouquets, tailored for you. We can customise colours, flower styles, embellishments, pots, materials and much more. If you’d like to request a custom order, you can do so on our Contact Us page here.

Question 7

Do you accept large order for special occasions and events?

Accepted Answer

Certainly! If you have a special occasion you would like us to help make even more special, you can place your order request through our Contact Us page. Alternatively, feel free to phone on 07533577183 and we can discuss every perfect detail. Please give us plenty of notice before the event, as we are a very small company and your perfect handcrafted flowers may need time to be prepared.

Question 8

What wedding flowers do you make?

Accepted Answer

Weddings are our favourite and we can help you Paper Your Special Day in every way! We are able to make almost anything at your request. In the past we have made the following wedding items:
• Bridal Bouquets
• Brides Maid Bouquets
• Flower Girl Bouquets
• Buttonholes
• Corsages
• Cake Decorations
• Table Centrepieces
• Wedding Favours
• Bridesmaid/Groomsmen Wedding Gifts
• Table/Seating Plans
• Wall Hangings and Garlands
 
You can read more about our wedding flowers and see our past Brides and Grooms on our Weddings page.

Question 9

I don't have an Etsy account, how can I buy my flowers?"

Accepted Answer

Etsy provides a guest checkout option for customers who don't have an Etsy account. Their checkout system is fully secured and encrypted for your safety when shopping online. You can choose to pay via card payment or PayPal.

Question 10

Is there somewhere I can see your flowers?

Accepted Answer

We do several market events around the North West area where we bring the majority of our pre-made flowers from our collection. If you’d like to see the list of markets we’ll be attending, visit our Facebook page.

Question 11

How will my items be delivered?

Accepted Answer

Currently we only deliver to UK Residents. Shipping is automatically calculated at checked depending on the size and weight of your item(s). We offer free delivery on some of the items listed in our shop. Smaller items are charged at a flat rate of £2.95 and larger items are charged at a flat rate of £4.95. Due to the Covid-19 pandemic, we have changed our courier to Hermes Door-to-Door Contact-Free delivery which usually takes 3-5 day to arrive. Please be advised that most of our items are made to order, so it could take several days before we post your item(s).
If you prefer to collect your items from us, free of charge, our address is:
Paper Your Day
34 Higher Green Lane
Astley
Manchester
M29 7HG

Question 12

Do you offer International Delivery?

Accepted Answer

We currently do not offer International Delivery.

Question 13

I like my order, but can I request an exchange for another product?"

Accepted Answer

We’re sorry to hear your order wasn’t quite perfect, you can absolutely exchange it for something you think you’d prefer once the original product has been returned to us in the same condition. Please Contact Us here to discuss your exchange.
Please note that the customer must pay the returns postage. We are a very small company and we do our best to accurately describe and photograph each of our pieces.
We do not offer refunds on any bespoke items, as these are designed under your specifications and usually cannot be resold.

Question 14

What is your refund policy?

Accepted Answer

If you would like a refund for whatever reason, please Contact Us within 28 days of making your order and we can discuss your options. Please note, that our policy varies with bespoke and custom-made orders.

Question 15

How should I look after my flowers?

Accepted Answer

As your flowers are made of paper, they have a very long lifespan. However, paper does age and wear. We advise they are kept out of direct sunlight if you wish to avoid discolouration. They are safe to dust provided it’s done lightly and they aren’t vacuumed. Do not use any wet cleaning products on them as it is likely to disfigure the flower. Look after them well and you can Paper Your Day forever.

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